Return Policy

At Giraffe, we want you to love what you order. If something isn't right, here's how our returns and exchanges work.

Return Window

You may request a return or exchange within 14 days of receiving your order.

Condition of Returned Items

To be eligible for a return, items must be:

  • Unworn, unwashed, and unused, with all original tags still attached
  • Returned in their original packaging
  • Free of stains, odours, alterations, or damage not caused by a manufacturing defect

Items that arrive damaged or with a manufacturing defect, or that don't match what you ordered, are always eligible for a return or exchange.

Items Not Eligible for Return or Exchange

Returns or exchanges are not accepted in the following cases:

  • Items that have been tailored or altered to custom measurements or specifications set by the customer.
  • Items that have been worn or used.
  • Items that are soiled or have stains.
  • Items that carry perfume, incense, smoke, or any other odours resulting from use.
  • Items that show traces of makeup or cosmetics.
  • Items that have been washed, ironed, or cleaned after receipt.
  • Items that have been altered, modified, or repaired by the customer or a third party.
  • Items from which the product tag or original labels have been removed, where this prevents returning them to their original condition.
  • Any product that is no longer in the original condition it was in at the time of purchase.

This is in accordance with the provisions of Consumer Protection Law No. (39) of 2014 and its Executive Regulations issued by Ministerial Resolution No. (27) of 2015.

How to Request a Return

Contact our customer support team with your order number and reason for return. Once your request is reviewed and approved, we'll let you know how to send the item back to us.

Refunds

Once we receive and inspect your returned item and confirm it meets the conditions above, we'll process your refund to your original payment method within a few business days. You'll receive a confirmation once it's complete.

Exchanges

If you'd like a different size or colour, let us know when you request your return — exchanges are subject to availability of the item you'd like instead.

Scope

This policy applies to orders shipped within Kuwait. For questions about an order shipped elsewhere, please contact us directly.

Contact Us

For any questions about your return, reach out to us at admin@giraffeofficial.com.

Last updated: August 2026.