Return Policy
At Giraffe, we want you to love what you order. If something isn't right, here's how our returns and exchanges work.
Return Window
You may request a return or exchange within 14 days of receiving your order.
Condition of Returned Items
To be eligible for a return, items must be:
- Unworn, unwashed, and unused, with all original tags still attached
- Returned in their original packaging
- Free of stains, odours, alterations, or damage not caused by a manufacturing defect
Items that arrive damaged or with a manufacturing defect, or that don't match what you ordered, are always eligible for a return or exchange.
Items Not Eligible for Return
- Items showing signs of wear or use
- Items without original tags or packaging
- Final sale / clearance items (if marked as such at checkout)
- Suits or pieces that have been tailored or altered to a customer’s custom measurements are not eligible for return or exchange
How to Request a Return
Contact our customer support team with your order number and reason for return. Once your request is reviewed and approved, we'll let you know how to send the item back to us.
Refunds
Once we receive and inspect your returned item and confirm it meets the conditions above, we'll process your refund to your original payment method within a few business days. You'll receive a confirmation once it's complete.
Exchanges
If you'd like a different size or colour, let us know when you request your return — exchanges are subject to availability of the item you'd like instead.
Scope
This policy applies to orders shipped within Kuwait. For questions about an order shipped elsewhere, please contact us directly.
Contact Us
For any questions about your return, reach out to us at admin@giraffeofficial.com.
Last updated: August 2026.